Our service infrastructure is facilitated with well trained service engineers by the OEM companies capable of providing technical solution at its optimum level. However this is monitored directly by the OEM with all technical skill upgradations.
Service calls are managed by service coordinators through CRM system with complaint numbers. The call monitoring mechanism is focused on response time and down time of the equipments. Calls are allotted to the engineers with full data and each call is recorded.
Preventive and Routine maintenance for the equipments are also monitored in parallel to the daily activities of the service team. Proper PM and RM improves machine life and low downtime of equipments. Timely software updation and technical hardware modifications as per the OEM companies are done during this time.
Customer Care Remote Service (CSRC) is the most advanced technology for providing services to Konica Minolta selected model machineries. Service to the equipment is managed centrally from our office through Konica Minolta Japan Satellite. Everything related to the machine like status of toner, error codes, paper jams, advance intimation of the periodical replacement of items will be intimated to our service centre online.